Get to know us! 👋

Hi there! We are Paperbox!

Paperbox is a market leader in delivering AI Agents for claims & policy admin, serving insurers and brokers.

Do you know the feeling of having to wait forever for your insurer to answer your email? That is what we are solving!

Insurance historically is a manual labor-intensive, admin-heavy industry. A lot of manual work goes into reading incoming requests, processing emails and attachments from central mailboxes, forwarding to colleagues, scheduling and prioritizing tasks and archiving information into  insurance back-office systems.

Our AI Agent Clara reduces friction and brings structure to the biggest bottleneck of insurance operations: the Mailroom.

We believe technology should improve the way people interact, working towards  a future where nobody is put on hold.

Role 👀

We are looking for a motivated Software Engineer to join our product & engineering team.

We have a challenging roadmap ahead of us, so we need someone to help build out our platform's core, craft new features, and integrate new systems.

On any given day, you could be

• working on a new module to automatically generate e-mail replies with LLMs
• brainstorming with customer success on how we can automate all their configuration work
• diving into the core of our platform to optimize the latency of a single microservice

The right time and place 🧭

The last few years we have been bootstrapping and building the foundations of our GTM machine. With over 50 customers in insurance, we have nailed down our ICP and value proposition. We are looking for someone to put oil on that fire and help us scale!

This is what we value 🤸

We work hard to create a company culture where each individual can thrive in a healthy way and where we can truly excel as a team. We keep the following values close to our heart: :

• Stronger together: We deeply care about our customers, users and employees, and we believe you can best take care of others if you focus on taking care of yourself too.
• Distributed ownership: We love to see everyone taking up responsibility. We share and create opportunities for each other to grow.
• Build to scale: Everything we do needs to be scalable. This mindset helps us create the impact needed to drive us forward.
• Quality, then speed: We work intentionally towards a bigger picture that requires us to think before we act. Building a foundation for future success is setting yourself up to win.

Your responsibilities 📆 Product Development:

• Build and enhance our AI Agents’ capabilities across claims & policy administration
• Develop new modules for automated email processing and response generation using LLMs
• Optimize core platform performance and microservice architecture for scalability
• Integrate with various insurance back-office systems and third-party APIs

Technical Excellence:

• Write clean, maintainable Python code following software engineering best practices
• Collaborate on system architecture decisions and technical roadmap planning
• Contribute to our platform's reliability, security, and performance optimization

Cross-functional Collaboration:

• Work closely with Customer Success to understand user needs and automate configuration workflows
• Partner with Product team to translate business requirements into technical solutions
• Support Sales and Marketing with technical insights and proof-of-concept development
• Provide technical expertise during customer demos and implementation discussions

You are a great fit if you have 👇 Technical Foundation:

• Pragmatic programmer with experience in Python who understand best practices in software engineering
• Experience with AI/ML technologies, particularly LLMs and natural language processing
• Familiarity with microservices architecture, APIs, and cloud platforms (AWS/Azure/GCP)
• Understanding of database design and optimization (SQL/NoSQL)

Problem-Solving Mindset:

• Passion for overcoming complexity and communicating complex ideas in simple ways
• Experience in startup environments or fast-paced product development
• Strong analytical skills and attention to detail
• Ability to balance technical debt with feature delivery

Collaboration & Growth:

• Excellent communication skills and team collaboration experience
• Eagerness to learn and adapt in a rapidly evolving AI landscape
• Interest in the insurance/fintech domain and business process automation
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

🙌 Perks and benefits

At Paperbox we strongly believe in a diverse and healthy work environment. That’s why we spend a lot of time on providing the perks and benefits that will help you thrive as a person.

We offer:

• Flexible office culture, combining our amazing office space at Wintercircus  with the freedom to work where you perform best.
• Competitive salary
• All the tools you need for success
• Flexible vacation policy
• Transparent and digital healthcare insurance by Alan for you and your family
• Learning & Training opportunities with flexible training policy.

If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career. We see this role as the catalyst to help build the future of insurance automation.

Ready to shape the future with us? Let's talk! 🚀